Terms and Conditions

1. Acceptance of Terms

By accessing or using the services of Virtual Assistant Portal PH ("VAPPH", "we", "us", or "our"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our services.

2. Description of Service

VAPPH provides virtual assistant matching and management services, connecting businesses and individuals with skilled virtual assistants in the Philippines. Our services include:

• VA recruitment, vetting, and matching
• Administrative, technical, and creative support services
• Ongoing support and VA replacement services
• Training and certification programs through VAP Academy
• Consultation and onboarding assistance

3. Client Responsibilities

As a client, you agree to:

• Provide clear job descriptions and requirements
• Participate in the interview and selection process
• Provide necessary training and orientation to your assigned VA
• Maintain professional and respectful communication
• Comply with all applicable laws and regulations
• Pay all fees in a timely manner

4. Service Packages and Pricing

Our services are offered through various packages:

Pricing varies based on VA role, experience level, and hours required. All pricing will be clearly communicated before you commit to any package.

5. Payment Terms

Payment terms include:

• All fees are due as specified in your service agreement
• VA salaries are paid separately or through our managed service
• Late payments may result in service suspension
• Refunds are subject to our satisfaction guarantee terms
• All prices are in GBP unless otherwise stated

6. Virtual Assistant Placement

We strive to match you with the most suitable VA based on your requirements. However:

• We do not guarantee immediate placement
• You participate in the final selection through interviews
• Replacement VAs will be provided if the match is unsuccessful within the guarantee period
• The VA remains an employee of VAPPH or our partner company

7. Confidentiality

Both parties agree to maintain confidentiality:

• Clients agree not to directly hire our VAs outside of VAPPH
• VAPPH agrees to protect client business information
• VAs sign confidentiality agreements
• Proprietary information must be clearly marked as confidential

8. Intellectual Property

Work product created by VAs during their engagement with you belongs to you, the client, provided all fees have been paid. VAPPH retains ownership of:

• Our website content and materials
• Training materials and curricula
• Proprietary processes and methodologies
• Brand assets and trademarks

9. Limitation of Liability

VAPPH's liability is limited as follows:

• We are not liable for indirect, incidental, or consequential damages
• Our total liability shall not exceed the fees paid in the last 3 months
• We do not guarantee specific business outcomes
• We are not responsible for VA actions outside the scope of work

10. Termination

Either party may terminate services:

• With 30 days written notice
• Immediately for breach of terms
• Upon completion of agreed service period
• Fees paid are non-refundable except under satisfaction guarantee

11. Modifications to Service

We reserve the right to:

• Modify or discontinue services with notice
• Update these Terms as needed
• Adjust pricing with 30 days notice
• Change VA assignments when necessary

12. Dispute Resolution

Any disputes shall be resolved through:

• Good faith negotiation between parties
• Mediation if negotiation fails
• Arbitration in accordance with UK law
• Courts of England and Wales have exclusive jurisdiction

13. Force Majeure

We are not liable for failures or delays in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, pandemics, or government actions.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

15. Contact Information

For questions about these Terms and Conditions, please contact us at: